I finally reached a supervisor after 16 phone calls they usually appeared pretty beneficial BUT Again, No-one SHOWED for that appointment time and energy to resolve the carpet. Not a soul will return a phone and when I simply call no supervisor is ever readily available so below I'm. Your customer aid is appalling. This is often my past effort and hard work for someone on the group to get accountability and deal with the problem right before reported for the BBB and extra future Measures are taken.
I’m undecided the place to start with how let down I'm with Empire Today’s insufficient reaction on my installation.
The carpet installers did not survey their working region before you make their decision or they might have found another entrance they could have made use of.
We apologize for The dearth of abide by up which you’ve acquired, and we’ll be wanting into your fears right away.
They termed out because of the vacation. Like I don’t want to acquire an excellent holiday getaway with my spouse and children myself So I've my moms and dads who will be from outside of city in this article. My infant baby whom just obtained with the medical center without any where to snooze.
Thank you for bringing your issues to our attention. We’ve received your e-mail, and we’ll be in contact along with you shortly to debate your carpet fears.
We’re disappointed to hear regarding your billing worries, and realize that We have now since spoken to you personally with regard to this matter. In case you proceed to acquire questions and/or considerations be sure to Get in touch with customersupport@ empire-today.com.
We’re sorry to listen to that you simply’re unsatisfied, and sincerely regret the inconvenience. We’ve Positioned your account, and we’ll be in contact with you soon.
Now that it has taken 3 weeks to address the rile cement is tough generating a multitude to repair. Teo days ago they took up some tile, but simply cannot set new down as a result of cement making it far too superior
August 23, 2018 at five:35 pm Awful Lousy carpet position. It has been about per month and not a soul will at any time call me again. Carpet is terrible–furnishings ruined–remaining with no lights in the bedroom.–residing out of boxes due to the fact furnishings wasn't place back set up. No lights were being plugged in and I used to be still left devoid of WIFI for four times which ment no phone or clinical notify alarm no Television or Net.
After complaining to Empire flooring, they available to send out somebody else again out to set up new baseboards, After we ship them measurements of rooms wanted and whenever we have the materials needed to do operate. We shouldn’t have to be performing additional do the job ourselves! The tile in all rooms wants deep cleaned. It really is my belief that someone ought to have come out right away and inspected this get the job done on their own to see the lousy task their installers did.
I asked to talk to the GM or Trevor. I had been informed the GM was not offered as he travels among locations. So, I requested to talk to Trevor. I had been educated that he was out on the office for the rest from the working day and off on Friday. He would connect with me on Monday, December 4th. I expressed my worry to Kim. My problem was escalated to corporate; I believed Most likely there will be a higher sense of urgency to accurate The difficulty because of the GM and installation supervisor. I asked for a call again in the GM on Friday.
Oct seventeen, 2017 at 2:01 pm I am creating in reaction to this type of poor encounter with your business from your gross sales men and women lying about humidity barrier they were being putting down it must of been the thicker one that is not what we received also my house seven times counting is just not completed all the transitions items are certainly not down because the installer Reduce them Incorrect so they had to obtain new additionally they didn't have quarter round to match my cupboards also my quarter round seems to be horrible it absolutely was never ever completed or caulked It's really a journey hazzard not forgetting the changeover piece for my carpet is not on and my carpet is pulling back I have been lied to from Absolutely everyone With this corporation concerning when this occupation is usually to be accomplished They broke the waterline to my fridge as I had to phone a plumber to repair it in addition to he had to cut my drywall at the rear of the fridge where many of the transitions pieces go are a trip hazzard this issue really has to be looked after I want I'd personally of seen this web page just before I decided to go with this particular enterprise as it seems like the customer service sales and installation all lie tomorrow will be 8 times my ground remains not finished I would enjoy to be aware of In the event the installers are licensed and bonded as we were explained to whenever they have been my quarter spherical wouldn't glance how it does and my floor in spots empire today flooring reviews is not really amount they explained to me that may disappear as I don't think that possibly amusing point they sure demand you even when work just isn't completed neither among my two rooms or completed It's a shame Therefore if they say 40 yrs with the BBB and remarkable customer service Mistaken if they are saying this specified item comes along with the ground not real I didn't obtain the padding which was proven to me and For those who have a problem not a soul calls you again therefore you are on hold forever plus they hold up on you I am 1 displeased customer I'd personally by no means refer anyone To Them so Moreover owning an incomplete ground I should spend for someone to fix my drywall on my freshly panted partitions
Quickly ahead 1 1/2 yrs afterwards... Any place that we truly walk, It can be matting (I vacuum using a Kirby) and each of the thresholds are mashed down so much the tack strips not only clearly show, you may have the joy of Experience them.